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A Secret Mission for Mackman Research

November 30, 2010.

Mackman Research has been awarded a mystery shopper contract with global engineering company, Atkins.

Man getting into car

We are pleased to offer our mystery shopper service to the highly regarded highways and operations division, who run a control call centre in Birmingham. Mackman Research has employed its team of expert researchers who are always ready to take up the challenge of a mystery shop. For this project, our researchers will be making secret calls to assess four elements of customer service and client satisfaction. We look forward to delivering a complete investigative report in the next few weeks.

What Our Clients Say
We knew straight away that we wanted Mackman to be the brand agency to work with us on our project. We were given a real sense of confidence that they would do a great job and we were not proved wrong. We look forward to ‘growing together’ over years to come.
Jane Cotton, Board Director - ILECS (International Lift Consultants)

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