01787 388038
 customerservice@mackman.co.uk

Our Frequently Asked Questions

How can we help you?
Here are some of the frequently asked questions we get from prospective and retained clients.

Do you have a question about how to select from a range of marketing companies? Or perhaps you are looking for specific information about what Mackman offer? We answer frequently asked questions from both prospective clients and current retained clients below.

Questions Asked By Prospective Clients

I have a marketing project I’d like to discuss. How do I get in touch with Mackman?
We’d be happy to discuss your requirements with you. There are several options available to get in touch with us. You can send an email to customerservice@mackmangroup.co.uk and one of our friendly team will be in touch with you. Alternatively, give us a call on 01787 388038 to talk through your questions on the phone. We look forward to hearing from you.

What services does Mackman offer?
Unlike some other marketing companies, we're a full service marketing agency. Our services include marketing strategy, website development, digital marketing, and brand development. Our sister agency Mackman Research offers marketing insight services for businesses, including customer research, organisational research, brand research, and training. If you are unsure whether we can help you with your project, get in touch with us to discuss your specific requirements in more detail.

Why should I choose a full service marketing agency like Mackman?
Since we were established over 20 years ago, our multi-disciplinary team of marketing specialists has provided a blended and comprehensive service dedicated to growing your organisation. We are here for all of your marketing requirements, reducing the need to outsource your marketing to multiple marketing companies, which has the potential for confusion and inconsistency. We have worked with hundreds of different businesses of varying sizes from an array of sectors, and we bring our collective experience to each and every project.

Who will be managing my account?
When you start your project with us, you’ll have a dedicated Account Manager. They will be your point of contact who will work with specialist members of the team to deliver your objectives.

I have an important question, but I don’t see it here?
Please get in touch with us with any queries you may have, and one of our friendly team will get back to you.

What is Brandbag?
Brandbag is your brand identity toolkit, created and curated by Mackman. We typically create branding toolkits for our clients that include a harmonious suite of elements. These can incorporate anything from a logo, patterns, and colour palettes, to typefaces, taglines, and tone of voice. By housing all of your brand assets in one place that is accessible to the relevant employees within your organisation, consistency throughout all of your marketing material can be achieved. With the right training and practical templates, we encourage our clients to own their brand by using the elements in Brandbag themselves. For more information about Brandbag, please get in touch. 

What is WebCare? 
At Mackman, we believe that the best team to look after your website is the team that built it. This is why, as part of our website offering, we place an extremely high importance on our post launch aftercare. Our leading hosting solution offers the highest features in security, backups, and Google visibility, allowing you to manage your business, safe in the knowledge your site is in the best hands. We offer WebCare in tiers from Bronze to Platinum. Our hosting is provided on leading WordPress optimised servers for high speed performance (an important ranking factor for Google). With the help of our advanced monitoring, we endeavour to respond to website issues before you or your customers spot them. For more information on WebCare and the features included in each tier, contact us.

Questions Asked By Existing Clients

I have an issue with my website. How do I submit a support ticket?
To submit a support ticket, all you have to do is email support@mackmangroup.co.uk with as much detail as possible about the issue you are experiencing. The ticket will be entered into our system, where one of our digital team will help you resolve your problem.

What do I do if I don't see the answer to my question here?

Whether you're looking for answers related to full service marketing companies in general, or information specific to our work at Mackman, we can help. Send us an email at customerservice@mackmangroup.co.uk, or get in touch through our contact page. One of our friendly customer service team would be happy to assist you with your enquiry.

Rob looking at a pantone colour chart
What Our Clients Say
We knew straight away that we wanted Mackman to be the brand agency to work with us on our project. We were given a real sense of confidence that they would do a great job and we were not proved wrong. We look forward to ‘growing together’ over years to come.
Jane Cotton, Board Director - ILECS (International Lift Consultants)

Our News & Blog

The latest News and Views
crossmenu linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram