Our Frequently Asked Questions

How can we help you?

Here are some of the frequently asked questions we get from prospective and retained clients.

Do you have a question about how to select from a range of marketing companies? Or perhaps you are looking for specific information about what Mackman offer? We answer frequently asked questions from both prospective clients and current retained clients below.

Questions Asked By Prospective Clients

We’d be happy to discuss your requirements with you. There are several options available to get in touch with us. You can send an email to customerservice@mackmangroup.co.uk and one of our friendly team will be in touch with you. Alternatively, give us a call on 01787 388038 to talk through your questions on the phone. We look forward to hearing from you.

Unlike some other marketing companies, we're a full service marketing agency. Our services include marketing strategy, website development, digital marketing, and brand development. Our sister agency Mackman Research offers marketing insight services for businesses, including customer research, organisational research, brand research, and training. If you are unsure whether we can help you with your project, get in touch with us to discuss your specific requirements in more detail.

Since we were established over 20 years ago, our multi-disciplinary team of marketing specialists has provided a blended and comprehensive service dedicated to growing your organisation. We are here for all of your marketing requirements, reducing the need to outsource your marketing to multiple marketing companies, which has the potential for confusion and inconsistency. We have worked with hundreds of different businesses of varying sizes from an array of sectors, and we bring our collective experience to each and every project.

When you start your project with us, you’ll have a dedicated Account Manager. They will be your point of contact who will work with specialist members of the team to deliver your objectives.

Brandbag is your brand identity toolkit, created and curated by Mackman. We typically create branding toolkits for our clients that include a harmonious suite of elements. These can incorporate anything from a logo, patterns, and colour palettes, to typefaces, taglines, and tone of voice. By housing all of your brand assets in one place that is accessible to the relevant employees within your organisation, consistency throughout all of your marketing material can be achieved. With the right training and practical templates, we encourage our clients to own their brand by using the elements in Brandbag themselves. For more information about Brandbag, please get in touch.

At Mackman, we believe that the best team to look after your website is the team that built it. This is why, as part of our website offering, we place an extremely high importance on our post launch aftercare. Our leading hosting solution offers the highest features in security, backups, and Google visibility, allowing you to manage your business, safe in the knowledge your site is in the best hands. We offer WebCare in tiers from Bronze to Platinum. Our hosting is provided on leading WordPress optimised servers for high speed performance (an important ranking factor for Google). With the help of our advanced monitoring, we endeavour to respond to website issues before you or your customers spot them. For more information on WebCare and the features included in each tier, contact us.

Questions Asked By Existing Clients

To submit a support ticket, all you have to do is email support@mackmangroup.co.uk with as much detail as possible about the issue you are experiencing. The ticket will be entered into our system, where one of our digital team will help you resolve your problem.

What do I do if I don't see the answer to my question here?

Whether you're looking for answers related to full service marketing companies in general, or information specific to our work at Mackman, we can help. Send us an email at customerservice@mackmangroup.co.uk, or get in touch through our contact page. One of our friendly customer service team would be happy to assist you with your enquiry.

What Our Clients Say

            
                        “Mackman created a fantastic website for St Peter’s, and this was no doubt an important factor in raising the profile of our work there, leading to significant funding towards our £2.5M regeneration project. Mackman gave us a beautiful website that gives us complete independence to update and maintain the online presence of St Peter’s easily and efficiently, safe in the knowledge that the Mackman team are there to ensure technical updates and stability. It has enabled us to run important campaigns to fundraise and to recruit new volunteers, and the site integrates seamlessly with other third party software which has enabled us to sell tickets to events and link to our social media platforms, significantly widening the reach of our audiences, all which is crucial to our success.”
                        
Alli Burke, Development Officer - The Churches Conservation Trust                    

                        “We are a small charity keen to engage with local residents and potential funders, a well formatted website was our target. From the very first meeting we knew Mackman would deliver. The team are friendly and professional. They listened to our needs and provided a concept for us to discuss as a Board of Trustees. To add interest they visited our premises and took photos and video footage to complement our brand message. We highly recommend Mackman for your website and design needs.”
                        
Russell Rainger, Trustee - Leiston Community Land Trust                    

                        “Immigration Legal Services is a niche law firm located in Ipswich, providing a full range of services to both business and private clients. We are really pleased with Mackman’s work for us. Our new website has already brought in more work and presents our business in exactly the way we wanted. It looks great and is clearly functioning very effectively. Mackman bring a wealth of experience and knowledge to their work and this inspires confidence. They are also very nice people to deal with, who care about their clients. They made a huge effort to understand our business in order to help us and it is reassuring to know they are there to support us in the future. We have no hesitation in recommending them to anyone requiring the services they offer.”
                        
Angela Cole, Principal and Senior Immigration Practitioner - Immigration Legal Services

FEATURED AGENCY PROJECTS

We strive to create visually distinctive brands positioned intelligently and designed strategically. Our team works hard to bring our client's visions to life, and we are proud of the projects we have worked on over the years.

Holmes & Hills

Professional Services

Holmes & Hills is a leading law firm with five offices across Essex and Suffolk. With a unique approach to working with and understanding their clients, the firm acts as a trusted advisor. However, the existing client perception of Holmes & Hills was more traditional and localised around each individual office, rather than as a large corporate brand.