customerservice@mackman.co.uk

Recruitment

Join the Mackman team

Take a look at our latest vacancies, work placements and paid internships

We are hiring!

As a boutique research agency our work is broad and varied, hence this role requires candidates to have experience in both qualitative and quantitative research methods, with an emphasis on low volume, high quality.

Reporting directly to our Research Director, you will be involved in all facets of research from planning right through to the delivery of findings. Our clients value our collaborative working style, therefore good communication skills and an attention to detail are essential.

Key Responsibilities

The main responsibilities of this position include (but are not limited to):

Project management – Ensure that each project is properly planned and executed and that the research is done to the highest standard, managing budgets.
Research – Conduct qualitative and quantitative research as appropriate for projects (most projects involve a blend of both). You will develop discussion guides, qualitative interview scripts and quantitative surveys, help recruit research participants, conduct interviews, analyse results, lead the identification of key findings and help to develops insight driven recommendations.
Client liaison – You will quickly forge good client relationships and whilst managing client expectations, ensure that they are involved at every stage in the research process. In doing so you will be mindful of research ethics and be seeking to meet with the wider objectives of the project.
Data analysis – Using software to manage contact data and analyse research data. Enable such analysis to identify themes for further exploration.
Report writing and presentation – Produce insightful research findings, writing executive summaries and key findings to ensure that essential themes are communicated clearly. Reporting may also take the form of desk research write ups and secondary research / literature searches.
Team working – A key part of our success is teamwork, and you must work well with others and contribute to a supportive and inclusive working environment with a can do and hands on approach to working.

Preferred Qualifications

At least 4 years of relevant experience in qualitative and quantitative research, either on the client or agency side
Outstanding writing and editing skills in English, and experience of authoring research reports
Excellent academic credentials
Previous experience in successfully managing clients and client relationships
Ability to work as a member of a small team
Working knowledge of quantitative research analysis software
Experienced qualitative interviewer

Competencies

Demonstrates an interest in and understanding of others
Supports and cares for others
Speaks clearly and fluently
Writes clearly, succinctly and correctly
Uses technology to achieve work objectives
Demonstrates an understanding of different organisational departments and functions
Rapidly learn new tasks and quickly commits information to memory
Demonstrates a rapid understanding of newly presented information
Seeks progression to roles of increased responsibility and influence

Benefits

Generous holiday allowance
Bonus days off outside of holiday allowance on your birthday and at Christmas
Company contributed pension scheme
Ongoing training delivered via a personal development plan

Expected start date: TBC

Contract: Permanent

Salary: TBC

Schedule: Monday to Friday (35 hours per week)

To apply

Please apply by email to gemma@mackman.co.uk with a covering letter and copy of your CV.

Reference ID: Senior Researcher

We are looking for a Senior Designer on a full time (37 hours per week Monday – Friday), fixed term maternity cover basis for 9 months. As a Senior Designer you will produce and oversee digital and print creative solutions to address our marketing needs.

To be successful in this role, you should have in-depth knowledge of graphic design, styles and layout techniques. You should also have experience executing marketing projects from conception to production, including websites, brochures and product packaging. Ultimately, you will ensure the design team promotes our brand by delivering high-quality pieces on tight deadlines.

Key Responsibilities

Overseeing all design projects, from conception to delivery
Designing original pieces, including illustrations and infographics
Reviewing junior designers’ work to ensure high quality (line management responsibility for 1 member of staff)

Role Details

Design original pieces, including illustrations and infographics
Review junior designers’ work to ensure high quality
Respect and adopt balanced views on the functional objectives of a project as well as maintaining an appetite to push the creative boundaries
Promoting a positive, professional and collaborative approach to conducting creative projects with a can-do attitude for client customer service
Document a creative brief that interprets the client's business needs and developing a concept to suit their purpose
Presenting briefs to your colleagues, reporting to the Creative Director, and ensuring the scope of the project is clearly understood
Ensuring you meet the allocated time and budget constraints within the specific projects
Refine images, fonts and layouts using graphic design software
Apply typography techniques
Generate ideas to portray concepts and advertise products/services
Increase user-friendliness in digital products
Maintain brand consistency throughout all our marketing projects
Liaise with marketing and design teams to ensure deadlines are met
Stay up-to-date with industry developments and tools

Requirements

Proven work experience as a Senior Designer, Graphic Designer or similar role
Portfolio of completed design projects
Hands-on experiences with image editing software, like Photoshop and Adobe Illustrator
Proficient in design software (e.g. InDesign and XD)
Strong aesthetic skills with the ability to combine various colours, fonts and layouts
Attention to visual details
Ability to meet deadlines and collaborate with a team
BA degree in Design, Visual Arts or relevant field

Management of projects

The person/s in this role will play a key part in defining the time and workflow for creative projects. This will enable you to determine how a project/job is paced, who fulfils the work and when it can be delivered.

The person/s in this role will be responsible for inputting, managing and maintaining theirs and their subordinates schedule in synergist based on the timings, process and project plan layer output of the project manager.

Behavioural competencies:

Delivering results and meeting customer expectations:

Focuses on customer needs and satisfaction
Sets high standards for quality and quantity
Monitors and maintains quality and productivity
Works in a systematic, methodical and orderly way
Consistently achieves project goals

Planning and organising:

Sets clearly defined objectives
Plans activities and projects well in advance and takes account of possible changing circumstances
Manages time effectively
Identifies and organises resources needed to accomplish tasks
Monitors performance against deadlines and milestones

Creating and Innovating:

Produces new ideas, approaches or insights
Creates innovative products or designs
Produces a range of solutions to problems
Seeks opportunities for organisational improvement
Devises effective change initiatives

Leading and supervising:

Provides others with a clear direction
Sets appropriate standards of behaviour
Delegates work appropriately and fairly
Motivates and empowers others
Provides staff with development opportunities and coaching

Deciding and initiating action:

Makes prompt, clear decisions that may involve tough choices and considered risks
Takes responsibility for actions, projects and people
Takes initiative and acts with confidence and works under own direction
Initiates and generates activity

Benefits

Generous holiday allowance
Bonus days off outside of holiday allowance on your birthday and at Christmas
Company contributed pension scheme
Ongoing training delivered via a personal development plan
Salary: £25,584.00 per year

Office location

Sudbury CO10 2TD however we are temporarily working remotely

Covid Precautions

Remote interview process
Plastic shield at work stations
Social distancing guidelines in place
Virtual meetings
Sanitisation, disinfection or cleaning procedures in place

To apply

Please apply by email to customerservice@mackmangroup.co.uk or through the contact form below with a covering letter and copy of your CV.

Reference ID: Senior Designer

This is a fantastic opportunity open to those qualifying for the Government's Kickstarter scheme. Providing a solid grounding in a range of research and communications disciplines and working with a team of experienced specialists, you should be an enthusiastic, self motivated and positive individual.

Key Responsibilities

Providing support to the Insight and Communications specialists, your role may include conducting B2B research, competitor analysis, writing reports and short articles, social media writing & posting, general admin, office housekeeping. It is anticipated that you will mainly be writing articles, guides and news pieces to be posted online.

Your skills

Knowledge of Excel, Word, WordPress, and be able to adapt to new software, have an excellent telephone manner and writing skills, be keen to learn, be positive with a can do approach, and enjoy working as part of a team.

Competencies

Demonstrates an interest in and understanding of others
Supports and cares for others
Speaks clearly and fluently
Writes clearly, succinctly and correctly
Uses technology to achieve work objectives
Demonstrates an understanding of different organisational departments and functions
Rapidly learns new tasks and quickly commits information to memory
Demonstrates a rapid understanding of newly presented information
Seeks progression to roles of increased responsibility and influence

Benefits

Generous holiday allowance
Bonus days off outside of holiday allowance on your birthday and at Christmas
Company contributed pension scheme
Ongoing training delivered via a personal development plan

To apply

As this is a Government funded Kickstarter placement we regret that applications must be made via the DWP (Department for Work & Pensions). Please contact the Sudbury, Suffolk Job Centre directly and note that you will need to be in receipt of universal credit to qualify.

Reference ID: Kickstarter

Contract length: 6 months

Part-time hours: 25 per week

Expected start date: Immediate

Job Types: Part-time, Contract

Salary: From £9.00 per hour

COVID-19 considerations:
We are working in the office in Sudbury, Suffolk safely spaced and with measures to keep everyone safe. After initial training in the office there may be opportunities to work from home.

This is a fantastic opportunity for an outstanding individual looking for their first step on the career ladder. Providing a solid grounding in a range of research disciplines and working with a team of experienced specialists, you should be an enthusiastic, self motivated and positive person.

Key Responsibilities

Providing support to the Research Director, your role will include conducting B2B research, competitor analysis, producing findings reports, attending insight workshops and supporting specialist staff, writing reports and short articles, key word research for SEO, social media writing & posting, general admin, office housekeeping.

Your skills

Knowledge of Excel, Word, InDesign, WordPress
Be able to adapt to new software
Have an excellent telephone manner and writing skills
Be keen to learn
Be positive
Have a can do approach
Enjoy working as part of a team

Competencies

Demonstrates an interest in and understanding of others
Supports and cares for others
Speaks clearly and fluently
Writes clearly, succinctly and correctly
Uses technology to achieve work objectives
Demonstrates an understanding of different organisational departments and functions
Rapidly learns new tasks and quickly commits information to memory
Demonstrates a rapid understanding of newly presented information
Seeks progression to roles of increased responsibility and influence

Benefits

Generous holiday allowance
Bonus days off outside of holiday allowance on your birthday and at Christmas
Company contributed pension scheme
Regular social events
Ongoing training delivered via a personal development plan

To apply

As this is a Government funded Kickstarter placement we regret that applications must be made via the DWP (Department for Work & Pensions). Please contact the Sudbury, Suffolk Job Centre directly and note that you will need to be in receipt of universal credit to qualify.

Reference ID: Kickstarter

Contract length: 6 months

Part-time hours: 25 per week

Expected start date: Immediate

Job Types: Part-time, Contract

Salary: From £9.00 per hour

COVID-19 considerations:
We are working in the office in Sudbury, Suffolk safely spaced and with measures to keep everyone safe. After initial training in the office there may be opportunities to work from home.

Working with us

Mackman is a busy boutique agency with the unifying strapline 'together we grow'. It’s been with us since the day we launched and reflects the relationships that our agency has with clients, suppliers, colleagues and the wider community. It is the blend of our talented team combined with a ‘can do’ attitude and thirst for best practice that is at the heart of our success.

A dynamic environment

Working in an agency is hard work, deadlines are tight and targets demanding, but it makes for a dynamic environment. We do our best to make the work as enjoyable as we can and working agency side is rarely dull. You need to be a team player because we all need a helping hand sometimes, especially when priorities or deadlines change. You can be sure that working at Mackman will grow your skill set and develop you as an individual.

Social time

We have regular staff socials - at least we used to before Covid, which has made that harder. There is a summer social which normally includes freshly made pizza, salads and a BBQ in our garden. At Christmas we naturally all go out together and sometimes drink and eat too much. There are other excuses to go out together like gigs or celebrations.

Balancing work with time for you

Everyone gets an extra day off on their birthday courtesy of the business. We expect everyone to work hard but don’t expect anyone to work unreasonable hours. We also don’t contact staff outside of work hours. We have people working from home and in the office and take a flexible approach to individual needs.

Some of the benefits

We are a modern family orientated firm that looks after our employees and are respectful. It’s about how we treat people, not just the benefits, but here are some of them:

Flexible working
Regular team building and staff socials
Time out of the office to give blood
Generous holiday allowance - 20 days off plus 8 bank holidays
Extra day off on your birthday
Bonus days off for Christmas shut down
Company contributed pension scheme
Ongoing training delivered via a personal development plan

RECRUITMENT AGENCIES

We politely request that we are not contacted by recruitment agencies. No offence intended, but high volumes of speculative calls from agencies negatively impact upon the efficiency of our business. Please help us to maintain the highest levels of customer service by respecting our wishes.

How to apply

If you think you have something special to add to Mackman then please do get in contact. Use the form below and attach your CV and we promise that one of the owners will take a look. Please be aware that unfortunately we can’t respond to every application we receive.

Complete the form below as fully as possible. Please note: Kickstarter applications must go through the Job Centre.

Good luck!

What Our Clients Say

            
                        “Working with the Mackman team has been a real joy. Their knowledge, understanding and patience has supported our team in what was a relatively unknown endeavour for us. They stepped through each element of the journey with us and used their considerable experience to ensure that we were left with a product that we could all be proud of.”
                        
Kieran Jones, Communications Manager - NACFB                    

                        “Mackman really got to grips with who we are and what we do, and helped us to refine what it was that our clients really value about our services and people. Using the insight and research, Mackman created a fresh and exciting new brand for us that has reinvigorated our team, and presents a fantastic, modern image for the firm.”
                        
Phoebe Fuller, Practice Manager - Sandersons                    

                        “The Mackman approach is very inclusive - you are firmly part of the team yet also feel that you are in the hands of people who really know and care about what they are doing.”
                        
Allison Burke, Group Operations Manager - Somerville Group

Case Studies

See how our marketing makes a measurable difference.

VIEW OUR FULL RANGE OF CASE STUDIES

Holmes & Hills

Professional Services

Holmes & Hills is a leading law firm with five offices across Essex and Suffolk. With a unique approach to working with and understanding their clients, the firm acts as a trusted advisor. However, the existing client perception of Holmes & Hills was more traditional and localised around each individual office, rather than as a large corporate brand.