Sector
Consumer
Location
Suffolk
Website
jonathanlambert.co.uk
Mackman worked with Jonathan and Yasmin at Jonathan Lambert to align an ecommerce website with their key brand qualities of prestige, creativity and heritage. The highly esteemed jewellery designers are based out of their boutique in Lavenham, Suffolk, and bring together years of experience to produce stunning bespoke pieces of jewellery. The Lambert family has long history of silversmithing dating back to 1795. They were shortlisted for the UK Jewellery Awards in 2020.
Despite their pre-eminent reputation within their field and the local area, their website was difficult to manage, and did not have ecommerce functionality. Jonathan and Yasmin recognised that to widen their audience both by age and proximity, and to highlight their exciting range of products and services, a new responsive ecommerce website was required that incorporated Jonathan Lambert’s brand and heritage.
Brand Facts
- Jonathan Lambert is an award-winning jewellery designer and retailer, based in Suffolk. Jonathan is a descendent of the Lambert family, famous Goldsmiths and Silversmiths to royalty, with a family history in jewellery that stretches back to the 1790s.
- Director Yasmin Moss previously spent 7 years working for jewellers to royalty, Garrard.
- Jonathan and Yasmin collaborated on one of the first ethical collections of jewellery in the UK.
Project Facts
- Jonathan Lambert needed a responsive, transactional website that appealed to, and reached, a broader audience.
- After undertaking in-depth and collaborative insight workshops, we produced a site that integrated with their preferred software, embodied their brand identity, and reached audiences seamlessly.
- In the space of a month, the new site delivered a 11% return on investment and was used by 1,073 visitors.
THE CLIENT
Crafting beautiful, unique jewellery
Jonathan Lambert is an award-winning jewellery designer and retailer. With a family history in jewellery dating back to 1795, the team harnesses generations of experience and contemporary talent.
Alongside premium brands, they also offer their customers in-house, bespoke jewellery designed by director Yasmin Moss who spent seven years working with royal jewellers Garrard; a unique asset to a regional jeweller in Suffolk. Their new website had to ensure their customers’ peace of mind buying high-value items online, and integrate with their chosen payment gateway software.
The Challenge
Almost a decade old, Jonathan Lambert’s existing website had no ecommerce functionality, was visually un-engaging and the content was difficult to manage.
The existing website limited their online growth as it didn’t offer transactions for its visitors.
Our Process
Enabling safe and secure payments
Our team developed a secure, responsive and engaging ecommerce site that embodied the Jonathan Lambert brand: prestige, creativity and heritage. As WordPress specialists, we created their website using the WordPress content management system.
Typically, jewellery brands are portrayed as exclusive and luxury. From the insight we undertook with Jonathan Lambert, it was clear that they have a broad and varied consumer base. This, coupled with their objective to target a younger, more geographically diverse audience, led us to create a website which strikes a balance between aspirational luxury and the warmth that can be expected from Jonathan Lambert. To support the new website, we also developed Jonathan Lambert’s existing brand through elegant design and lifestyle photography.
Ecommerce integration
The responsive, ecommerce site allows users to purchase and manage the end-to-end sales process from purchase to delivery and fulfilment whilst seamlessly integrating with their back office systems and chosen ecommerce payment gateway.
Encouraging growth
We created a responsive ecommerce website that aligns with these key brand qualities whilst also appealing to a younger audience, and developed the existing brand through a tone of voice; ensuring that it is synonymous with elegant design and lifestyle photography.
What does this mean for Jonathan Lambert?
The Results
Our team developed an ecommerce site that communicated Jonathan Lambert’s bespoke services and product offerings, whilst promoting the business beyond its East Anglian roots. Within the first month of being launched, the Jonathan Lambert ecommerce website achieved:
- 1,073 visitors
- 11% ROI
- 56% Desktop sessions
- 23% Mobile sessions
- 21% Tablet sessions
We are delighted with our new website. The team at Mackman are a pleasure to work with and made the daunting task of developing a transactional site far easier than we imagined. They listened and took time to understand our business needs, and our audience. They created a site that reflects our values, product offer and services, communicating these in the best possible way. Their professionalism in guiding us through the process made, what could have been a very stressful experience, anything but.
Yasmin Moss, Director – Jonathan Lambert
I’m really proud that the Mackman ecommerce website solution for Jonathan Lambert has enabled a fantastic Suffolk brand with heaps of heritage to connect with a broader audience.
Paul Mackman – Managing Director, Mackman