Category: Research & Insight

Mackman Research has successfully delivered the results of a client satisfaction survey on behalf of Cambridgeshire food packaging experts, Anson. In keeping with its company mission to provide excellent customer service, Anson was keen to discover how well they are doing in meeting customer expectations. The study was carried out to help Anson improve the…

Women’s glossies, weekend supplements, internet chat and social networks are currently a-buzz about the (not so) Secret Shopper, Mary Portas, and her exploits amongst some of Britain’s best known high-street retail outlets. Thousands of Channel 4 viewers have been  following the retail guru and joining her campaign to drastically change the average shopping trip by…