WordPress Support Specialists since 2003
WordPress Support You Can Actually Rely On
Structured WordPress WebCare for ambitious organisations across Suffolk, East Anglia, and Essex. In-house specialists since 2003.
Is your WordPress website down or under threat right now?
Use the form below. It goes directly to our senior team. We triage every business-critical situation as a priority and aim to respond within the hour during business hours.
Alternatively contact us directly on: 01787 388038
WordPress Support Enquiry
We start with a straightforward conversation about your website. No obligation.
Recognition
Does any of this sound familiar?
Your website is one of the most important assets your organisation has. Yet for most businesses, WordPress website support is the last thing that gets proper attention — until something goes wrong.
01.
Your website has gone down and no one was sure who to call
02.
A plugin update has broken something important
03.
The developer who built your site is no longer available
04.
You are concerned about security but unsure what is in place
05.
You are about to invest in growth and need the foundations to hold
06.
Current support feels reactive rather than structured
If any of those are true, your website is not receiving the WordPress support it needs. That is what WordPress WebCare is for.
Repositioning
WordPress WebCare is not hosting. Here is the difference.
Hosting is where your website lives. Most organisations have hosting.
WordPress WebCare is the ongoing WordPress support and website maintenance that keeps your site secure, performing, and properly managed. Without it, even a well-hosted website will degrade, become vulnerable, and eventually fail.
Most organisations that think their website is being looked after have hosting. They do not have WordPress WebCare.
The proposition
We take responsibility for your WordPress website
WordPress WebCare is a structured, proactive service delivered entirely by our in-house team. We manage your website so you do not have to: monitoring it, maintaining it, protecting it, and keeping it performing as the business asset it is.
You will know what is being done, when, and who is responsible. No freelancers, no outsourcing, no passing the buck.
The situations we deal with most
Something has
already gone wrong
The site is down, compromised, or broken. You need someone to take control, fix it properly, and ensure it does not happen again.
The website has
been neglected
Updates missed, plugins outdated, backups uncertain. We stabilise the site and put proper WordPress maintenance in place.
The developer or support
provider has disappeared
A freelancer has gone quiet. An internal web person has left. You need a reliable, structured alternative for ongoing WordPress website support.
Current support
is reactive, not proactive
You are paying but getting no reporting, no visibility, and no sense that anyone owns it. WordPress WebCare replaces that.
You are about
to invest in growth
A new campaign, a rebrand, an ecommerce expansion. Before investing upstream, the website needs solid foundations and proper WordPress support in place.
WordPress support structured around your needs
Three levels of WordPress WebCare, with an enterprise option for complex requirements. Pricing reflects your website’s complexity, the support required, and the responsibility of managing a business-critical asset.
WordPress WebCare Essential
Security and stability for lower-complexity websites
Typical investment: £95 to £145 per month
- WordPress core, plugin, and theme updates
- Security monitoring and vulnerability management
- Daily backups with 14-day retention
- Uptime monitoring
- Monthly WordPress WebCare report
- Reactive technical support
(fair use: up to 15 minutes per month)
Best suited to: static and brochure websites, low-traffic sites, non-ecommerce assets.
WordPress WebCare Professional
Active management, performance, and responsive support
Typical investment: From £195 to £295 per month, depending on complexity
- Everything in WordPress WebCare Essential, plus:
- Enhanced security monitoring and patching
- Performance optimisation: caching and database maintenance
- CDN configuration support
- Staging environment for safe update testing
- Backup retention extended to 30 days
- Broken link monitoring
- Priority support (fair use: up to 60 minutes per month)
- Quarterly website health check summary
Best suited to: SME websites, lead generation platforms, regularly updated content sites. The level most organisations need.
WordPress WebCare Advanced
Security and stability for lower-complexity websites
Typical investment: From £395 to £695 per month, tailored to complexity
- Everything in WordPress WebCare Professional, plus:
- Proactive monitoring and issue prevention
- Advanced performance optimisation and Core Web Vitals support
- Security hardening and regular audit checks
- Backup retention extended to 90 days
- Priority disaster recovery handling
- Quarterly strategy and performance review
- Technical input into SEO and marketing initiatives
- Agreed support allocation: 2 to 4 hours per month
- Senior point of contact for business-critical situations
Best suited to: ecommerce, high-traffic platforms, and websites integrated with CRM or marketing systems.
WordPress WebCare Enterprise
For organisations with complex, multi-site, or highly integrated digital environments. Scoped and priced individually. Price on application.
Reduced pricing is available for eligible registered charities. Please mention this when you get in touch.
80+
Established in 2003 and still growing, with over two decades of brand and marketing expertise
20+
years of continuous WordPress support and maintenance
100%
delivered by our in-house team
Why organisations choose Mackman for WordPress support
WordPress specialists.
In-house delivery.
No exceptions.
✓ Specialists, not generalists
WordPress support has been our specialism since 2003, led by Bruce Burgoyne, our Creative Director and Fellow of the Chartered Institute of Marketing. We do not support other platforms. WordPress is what we do.
✓ Delivered entirely in-house
Every piece of WordPress WebCare is delivered by our own team. Accountability sits with us, always. You will never spend time working out who is responsible when something needs attention.
✓ Proactive, not reactive
Issues are identified and resolved before they become problems. The monthly WordPress WebCare report makes everything visible: what has been done, what has been prevented, and the current state of your website.
✓ Proactive, not reactive
Issues are identified and resolved before they become problems. The monthly WordPress WebCare report makes everything visible: what has been done, what has been prevented, and the current state of your website.
✓ Structured onboarding, not assumptions
Before any website goes onto WordPress WebCare, we carry out a thorough assessment. You know exactly what you have before ongoing WordPress website maintenance begins.
Client story
From unstable to properly supported: Old Fashioned Bathrooms
Old Fashioned Bathrooms is an ecommerce business where the website is central to operations. When Aaliyah joined the company, she found a WordPress site that had not been properly maintained: outdated plugins, performance issues, no structured support. For an ecommerce business, that is direct commercial risk.
Having worked with Mackman previously at Ipswich School, Aaliyah knew where to turn. We assessed the site, stabilised the WordPress environment, resolved the underlying technical issues, and migrated to our managed hosting. WordPress WebCare was put in place from that point forward.
The result is a website that performs reliably, is monitored continuously, and is managed by a team that understands both the technical environment and the commercial stakes. The relationship has since extended to a second website from a sister company.
“We approached Mackman to rebuild our brand and sharpen our marketing. It was one of the best decisions we have made as a business. The rebrand propelled ILECS to a new level entirely, we are now recognised as one of the leading lift and escalator consultancies in the UK. What sets Mackman apart is that every conversation is strategic. They do not just deliver the work, they make you think differently about your business.”
Aaliyah, Old Fashioned Bathrooms
What happens when you get in touch
A clear process from first conversation to ongoing WordPress support
01.
We review your current website
A structured assessment of your site, its risks, and its current state. You will know exactly what you have.
02.
We recommend the right level of support
Based on what we find, we recommend the WordPress WebCare level that fits. No upselling for its own sake.
03.
We onboard your website
Updates applied, conflicts resolved, monitoring established, backups confirmed. Managed carefully to minimise disruption.
04.
We take responsibility
From that point forward, your website is our responsibility. Monthly report, direct access, and the confidence that it is being properly managed.
OUR SERVICES
Services that work alongside WordPress WebCare
A stable, properly managed website is the foundation. What you build on it is where growth happens. Many organisations combine WordPress WebCare with broader Mackman services to ensure their website is not just maintained but actively working harder for their organisation.
1. Organic SEO
How it works alongside WordPress WebCare
A technically sound WordPress website is the foundation for effective SEO. We provide ongoing optimisation, content strategy, and performance monitoring to improve visibility and drive qualified traffic.
2. PPC and paid media
How it works alongside WordPress WebCare
Campaigns need a website that performs under pressure. WordPress WebCare ensures the technical foundations are in place so paid traffic converts rather than bounces.
3. Content support
How it works alongside WordPress WebCare
Regular, well-written content keeps your website current, supports search visibility, and gives your audience a reason to return. We recommend consistent content updates as a natural and ongoing companion to WordPress WebCare.
4. Marketing Communications
How it works alongside WordPress WebCare
From campaign planning and email marketing to social content and channel management, we provide the marketing communications resource that keeps your organisation visible, consistent, and active across the right channels.
5. Photography and video
How it works alongside WordPress WebCare
Original photography and video transforms how an organisation presents itself online. We produce both, including case study video, team photography, and campaign content.
6. Branding
How it works alongside WordPress WebCare
A website should reflect who you are. If your brand has evolved or no longer represents the organisation you have become, our branding team works with ambitious organisations to develop positioning, identity, and messaging that holds up across every channel.
7. Website development
How it works alongside WordPress WebCare
As your organisation grows, your website should grow with it. We provide ongoing development support to add functionality, improve performance, and evolve the site alongside your business.
All services are delivered by our in-house team at Mackman. One relationship, joined-up thinking, coherent delivery.
BEYOND THE AGENCY
When a more strategic approach is needed
For organisations seeking a more structured approach to growth, our consultancy team at Mackman Group can support with a defined programme to align brand, marketing, and business objectives.
Frequently asked questions about WordPress support and website maintenance
What does WordPress support include?
WordPress support typically includes regular updates to the WordPress core, plugins, and themes, security monitoring and patching, daily backups, uptime monitoring, and technical support. A managed WordPress support service such as WordPress WebCare goes further: it includes performance optimisation, proactive issue identification, and a monthly report showing exactly what has been done and the current state of your website.
What is the difference between WordPress maintenance and website hosting?
Hosting is the infrastructure that keeps your website files accessible online. WordPress maintenance is the ongoing management that keeps those files secure, up to date, and performing correctly. Without regular WordPress maintenance, even a well-hosted website will accumulate outdated plugins, security vulnerabilities, and performance issues. Both are necessary. They are not the same thing.
How much does WordPress support cost?
WordPress support costs vary depending on the complexity of the website, the level of support required, and the commercial risk involved. At Mackman, WordPress WebCare Essential starts from £95 per month for lower-complexity websites. WordPress WebCare Professional runs from £195 to £295 per month for SME and lead generation sites. WordPress WebCare Advanced is from £395 to £695 per month for ecommerce and mission-critical platforms. Enterprise requirements are scoped and priced individually.
Do I need WordPress maintenance for my website?
Yes, if your website matters to your organisation. WordPress is a regularly updated platform with a large plugin ecosystem. Without ongoing WordPress maintenance, plugins fall out of date, security vulnerabilities accumulate, and performance degrades. The question is not whether you need WordPress maintenance but whether you have it in place. Most organisations discover they do not at the worst possible moment.
What happens if I do not maintain my WordPress website?
An unmaintained WordPress website becomes progressively more vulnerable and less reliable. Outdated plugins are the most common entry point for security breaches. Missed core updates create compatibility issues. Without backups, a single failure can result in permanent data loss. The longer a WordPress website goes without proper maintenance, the more complex and costly the recovery work becomes.
What is the difference between WordPress support and website maintenance services?
WordPress support typically refers to reactive assistance when something goes wrong. Website maintenance services, including WordPress WebCare, refer to the ongoing proactive management that prevents problems from occurring. The most effective approach combines both: structured WordPress maintenance that reduces risk, with responsive support available when it is needed.
How often should a WordPress website be updated?
WordPress core updates should be applied promptly, particularly security releases. Plugin and theme updates should be reviewed and applied regularly — ideally weekly for active sites — with testing on a staging environment before deployment to the live site. Content should also be updated regularly: fresh, relevant content supports search visibility and gives your audience a reason to return. For most organisations without internal technical resource, a managed WordPress support service handles the technical updates, and our content support service ensures the site stays current editorially.
What should I look for in a WordPress support provider?
The most important factors are accountability, specialism, and proactive delivery. Look for a provider that delivers support entirely in-house rather than outsourcing, has a demonstrable track record with WordPress specifically, provides regular reporting on what has been done, and has a clear process for handling incidents. A provider that only responds when you contact them is not a support provider. They are a repair service.
Can you support a WordPress website built by another developer?
Yes, and this is one of the most common situations we deal with. Before any website is placed onto WordPress WebCare, we carry out a structured onboarding assessment to review the setup, identify risks, and resolve any outstanding issues. If stabilisation work is required before ongoing WordPress support can begin, we will tell you clearly what is involved and why.
How is WordPress WebCare different from standard website maintenance services?
WordPress WebCare is a fully managed WordPress support service, not a basic maintenance contract. It combines proactive monitoring, regular optimisation, structured reporting, and direct access to a specialist in-house team that has been delivering WordPress support since 2003. Unlike many website maintenance services, WordPress WebCare is delivered entirely without freelancers or third-party suppliers. Accountability sits with Mackman, always.
B Corp certified.
Responsible by design.
As a B Corp certified organisation, we take a long-term view: sustainable, transparent, and genuinely accountable. WordPress WebCare is an ongoing commitment, not a short-term fix service
Your website matters. Make sure it is properly supported.
Most organisations come to us when their website is no longer being properly managed. Some come before that happens. Either way, we provide a clear and structured way forward.
If your WordPress website is important to your organisation, ensuring it is properly supported is not optional.
We start with a straightforward conversation about your website. No obligation.