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Introducing WebCare: Our Expert WordPress Website Support Services
If you’re responsible for your organisation’s website, you may be familiar with the frustration of unresponsive support, unclear ownership, and sluggish service from your provider.
At Mackman, we believe your website should be an asset that empowers your organisation—not a source of recurring stress. That’s why we created WebCare: our comprehensive WordPress-specific hosting and support service for businesses that expect more.
Why Businesses Are Moving Away From Standard Providers
Too often, we hear the same complaints:
- “We’re stuck using a ticketing system. There’s no one to speak to.”
- “Support is slow and seems to be overseas.”
- “No relationship. No accountability.”
- “Our website is critical, but we feel unsupported.”
For an organisation operating in a digital-first landscape, poor support isn’t just frustrating—it can be damaging.
The WebCare Difference
WebCare is a proactive, UK-based WordPress hosting and support service designed to give you peace of mind. When you choose WebCare, you gain a dedicated team of in-house WordPress specialists who know your website, your organisation, and your strategic goals.
We’ve worked with WordPress since it launched in 2003—the same year Mackman was founded. With over two decades of experience, we’ve developed a service that delivers results, responsiveness, and reliability.
What You Can Expect From WebCare
As standard, our WordPress website support services include:
- WordPress Management: We handle installation, patches, and security updates.
- Backup & Restore: Automatic 30-day backups with swift restoration if needed.
- Update Testing: All updates are tested in advance to minimise downtime.
- Image Optimisation: Compression and conversion to next-gen formats for faster load times.
- Asset Caching: Optimised file delivery for better performance.
- Uptime Monitoring: 24/7 performance monitoring from global locations.
- Content Delivery Network (CDN): Fast, local delivery of your site content worldwide.
- Ongoing Technical Support: Speak directly to your senior contact—no ticketing systems and no delays.
Mackman: A Trusted Strategic Partner
As a B Corp certified organisation with over 20 years’ experience, we bring more than just technical know-how. We provide strategic, joined-up thinking across your digital estate, ensuring that your website is aligned with your broader marketing and business goals.
To find out more about our WebCare website support services, please contact us.